Return and Refund Policy

At Fineclothes, managed by Gillifornia Technologies, we strive to create a pleasant and secure shopping journey for every customer. In this document, “we,” “us,” and “our” indicate Gillifornia Technologies, while “you,” “your,” and “user” refer to our valued shoppers. When you make a purchase on our platform, you agree to abide by the following return and refund guidelines. If an item needs to be returned, the terms below have been designed to make the process transparent and convenient for you. 

Eligibility for Returns 

Items must be returned in pristine, unused condition, and must not be washed or altered, with all tags, labels, and original packaging maintained exactly as delivered. 
All product tags, labels, and packaging accessories must be included without any changes while returning. 
Products that show signs of use, cleaning, or modification will be considered ineligible for return. 
Return requests must be submitted within 48 hours from delivery. To start the return process, reach out to our support team within the stated timeframe. 
Requests that fail to meet the above return guidelines will be rejected. 

How to Initiate a Return 

Step 1: Raise a Request 
Send us an email including your Order ID and your reason for returning the item to gilliforniatechnologies@gmail.com / contact@fineclothes.in. 

Step 2: Provide Evidence 
If you received an incorrect, defective, or damaged product, make sure to attach clear photos highlighting the issue to help speed up verification. 

Step 3: Follow Provided Steps 
Once your return request is approved, we will share the necessary directions to complete the return procedure. 

We hold the authority to decline return requests that violate our return standards. 

Refund Process & Timeline 

After the returned product has reached us, our team will examine it to determine whether it meets all the return conditions. You will then receive a notification regarding whether your refund has been accepted or denied. If approved, the refund will be issued to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is successfully completed. 

Partial Refund Guidelines 

When a returned item only meets the guidelines partially — for example, slight wear or missing packaging elements — we may process a partial refund based on our assessment and discretion. 

Damaged, Defective, or Wrong Product 

If an incorrect, damaged, or defective item is delivered, make sure to submit your return request within 48 hours of receiving the order. Please share clear pictures or videos of the issue via email so we can resolve the situation quickly and effectively. 

Need Assistance? 

If you require clarification or support regarding returns or refunds, you are welcome to contact our customer support team anytime via gilliforniatechnologies@gmail.com / contact@fineclothes.in. 

Thank you for choosing Fineclothes. We truly value your trust, and our team is always committed to keeping your shopping experience seamless and satisfying.